Frequently Asked Questions
Everything you need to know about your iRobot® experience, from shipping to maintenance.
How long does shipping take and how can I track my order?
Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive an email with a tracking link to monitor your Roomba® or Braava® delivery in real-time.
What is the iRobot® return policy?
We offer a 60-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it within 60 days of the ship date for a full refund, provided it was purchased directly from our official store.
Do iRobot® products come with a warranty?
Yes, all new robot vacuums and mops come with a 1-year limited warranty covering manufacturing defects. Certified Refurbished products typically include a 90-day limited warranty.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer flexible financing options through Affirm and digital wallet payments via PayPal and Apple Pay.
How do I know which Roomba® is right for my home?
Choosing the right robot depends on your floor type, the presence of pets, and your home's square footage. Our 'Help Me Choose' quiz on the website can provide a personalized recommendation based on your specific cleaning needs.
Are authentic replacement parts available for purchase?
Yes, to maintain peak performance and ensure your warranty remains valid, we recommend using only authentic iRobot® parts, including filters, brushes, and batteries, available through our Accessories store.